Privacy Policy

Mayfair Home Cleaning Serving Aurora, Newmarket & York Region, Ontario, Canada mayfairhomecleaning.com

Last Updated: March 2026

1. Introduction

Mayfair Home Cleaning ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at mayfairhomecleaning.com or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following personal information:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Home or property address (for service bookings)
  • Details about your home or property (size, number of rooms, cleaning preferences)
  • Any additional information you include in messages or enquiries

Information collected automatically:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website or source
  • Device type

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide and fulfil our cleaning services
  • To respond to your enquiries, questions, and requests
  • To process bookings and send booking confirmations
  • To send service reminders and follow-up communications
  • To send promotional emails or special offers (only where you have consented)
  • To improve our website and service offerings
  • To comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing

We collect and process your personal information only where we have a lawful basis to do so, including:

  • Your consent (for example, when you submit a quote request or contact form)
  • To fulfil a contract or service agreement with you
  • To comply with a legal obligation
  • For our legitimate business interests, where these do not override your rights

5. How We Share Your Information

We do not sell or share your personal information with third parties except in the following limited circumstances:

Service providers: We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (for example, booking software, email platforms, or payment processors). These providers are required to keep your information confidential and may only use it to provide services on our behalf.

Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.

Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

We may use:

  • Essential cookies — necessary for the website to function properly
  • Analytics cookies — to understand how visitors use our website (for example, Google Analytics)
  • Marketing cookies — to deliver relevant content and track the effectiveness of our communications

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

7. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymous information about how visitors use our website. This information is transmitted to and stored by Google on servers in the United States.

Google's use of this data is governed by Google's Privacy Policy, available at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

8. Email Marketing

If you have opted in to receive marketing communications from us, we may send you emails about our services, promotions, cleaning tips, and special offers.

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at service@mayfairhomecleaning.com 

We will not send you marketing communications if you have not consented to receive them.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

  • Booking and customer records are retained for a minimum of 7 years for tax and accounting purposes
  • Marketing opt-out requests are retained indefinitely to ensure we honour your preferences
  • Website analytics data is retained in accordance with Google Analytics' data retention settings

When your information is no longer required, we will securely delete or anonymise it.

10. Data Security

We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

11. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete personal information
  • Withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions
  • Request deletion of your personal information, subject to our legal retention obligations
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at the details provided in Section 13 below. We will respond to your request within 30 days.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Mayfair Home Cleaning Serving Aurora, Newmarket & York Region, Ontario 📞 (289) 201-1873 📧 service@mayfairhomecleaning.com 🌐 mayfairhomecleaning.com

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.